Shipping policy

Shipping Policy

Processing Time
All orders are processed within 3-5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

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Shipping Rates & Delivery Times

We currently ship within the United States. Shipping charges for your order will be calculated and displayed at checkout.

Note: Delivery times may vary depending on location and carrier delays.

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Free Shipping

We offer free shipping on select promotions or special items. If eligible, it will be automatically applied at checkout.

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Order Issues & Tracking

Once shipped, you’ll receive a tracking number via email. If your package is delayed or lost, please contact the carrier first using the tracking number provided. For further help, email us at [your email].

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Incorrect Address Disclaimer

Please double-check your shipping address. PureNude is not responsible for orders shipped to incorrectly entered addresses.

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Damaged or Missing Items

If your order arrives damaged or items are missing, please email us within 7 days of delivery with your order number and a photo of the issue. We’ll work to resolve it quickly.